RETURNS & REFUNDS
We are committed to providing you with top-quality products. If, for any reason, you are dissatisfied with your order, we are pleased to accept returns and issue refunds for damaged products only.
Return Guidelines:
- Products can be returned solely if they are in their original condition and packaging. Items that have been used or damaged by the customer will not qualify for a refund.
- To initiate a return, please request a Return Authorization Number by emailing hello@funcrafted.co . In your email, provide a detailed reason for the return and attach pictures or a video of the product supporting your claim. Once approved, you will receive the RA# and the address of the nearest warehouse where you can send the product for return.
- To ensure your refund, please use a trackable mail service for the return shipment. We are not responsible for lost or missing packages.
- Upon receiving your returned package, our team will inspect the products, and a full refund will be processed to your original payment method. You will receive a refund receipt via email to the address used for your original purchase.
Late or Missing Refunds:
We process refunds promptly upon approval. If you haven’t received your refund yet, please follow these steps:
- Check your bank account.
- Contact your credit card company.
- Contact your bank.
- If the issue persists, reach out to us.
Delivery Times:
All orders are shipped within 2-5 business days. If your order hasn’t arrived within the estimated delivery times, please contact our support team at hello@funcrafted.co (excluding errors in shipping details or missed parcel deliveries made by customers).
Tracking Numbers:
You will receive tracking numbers via email as soon as the information becomes available.
Shipping Address Changes:
Please notify us immediately if you need to change your shipping address. While we’ll make every effort to assist, changes may not be possible if the order has already entered the shipping process.
Order Cancellation:
Once an order has been processed and/or shipped, we are unable to cancel it. Cancellations made before processing and shipping are subject to a 15% cancellation fee. We cannot honor cancellations due to buyer’s remorse or finding items cheaper elsewhere, as all orders are considered legally binding contracts.
Thank you for your understanding and cooperation regarding our returns, refunds, and order policies.